You can exchange any product purchased from FattaniComputers.com within 14 days of purchase under the following conditions:
- The item(s) is faulty, damaged, or defective at the time of delivery (applicable for non-COD orders).
- The item(s) does not match the original specifications or is different from what you ordered.
To raise a dispute, please notify us within 3–4 days of delivery by contacting our support team via email at admin@fattanicomputers.com or WhatsApp at 0321-8248070. Each dispute will be evaluated on a case-by-case basis, and we strive to find a fair resolution for both parties.
For damaged items, it is essential to provide an unboxing video as evidence. Please email the video to admin@fattanicomputers.com within 14 days of purchase to initiate the replacement process.
Returns:
If a product received does not match the description on our website, you have 7 working days from the date of delivery to claim an exchange or cancel the order. To initiate a return, the product(s) must be undamaged, unopened, and returned with all packaging materials and documentation.
Refund Policy:
If an order is canceled for any reason, the refund will be processed within 3 to 4 days. In the event that you are not satisfied with your purchase or there are certain circumstances where a refund is applicable, FattaniComputers.com offers a refund policy. If the payment was made through a merchant, the refund will be processed through the same merchant channel.
Please note that if the payment was made via credit or debit card, any applicable refund may take 7 to 10 additional working days to reflect in your account, as per Pakistan’s payment security standards.
To initiate a refund, please contact our support team at admin@fattanicomputers.com or WhatsApp: 0321-8248070 within the specified time frame.
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